Ordering & Payments:  If you do not have an account with my store you will need to register by clicking the Welcome Guest above the Home button or you may register once you have added your item to the cart,  you will not be able to make your purchase without registering first. 

Select your item and click the Add to Cart button.  You can continue to shop of go to the Shopping Cart in the upper right corner on my site.  Click on the View Basket button.  On the basket page click on continue.  If you are not registered you will need to register here by clicking on the Register & Continue button lower on this page.  Once you have register click the previous page button on the right navigation bar.  This will take you back to the view basket page and from there you can continue.  If you have already registered you will just need to log in to continue placing your order.  On the payment page if you have any comments please feel free to make them in the comment box, click continue and this will take you to PayPal.  From there you just need to follow the directions for PayPal. 

You DO NOT need an account with PayPal to make a payment just follow there directions. 

The next time you place an order on my site you will just log in using your e-mail address and password and all of your information is there for you to place your order. 

I accept orders anytime through my web-site using PayPal.  You are welcome to send mail orders or order by phone/fax during the hours 8 AM to 8 PM (USA ET).  With phone/fax orders you have the option of being invoiced through PayPal or sending a money order for your payment.  Payments by mail must be made with a money order made payable to Jane Snyder.  I DO NOT accept checks.  Orders with a money order as payment will be on hold until your money order clears my bank account.

Credit Cards: Visa, MasterCard, American Express, Discover in PayPal. 

You DO NOT need an account with PayPal to make a payment.

I use PayPal because they are THE LEADER IN SECURE ON LINE PAYMENTS and this is for your protection.

Canceled Orders:  If you change your mind, I will do my best to cancel your order.  I place your order immediately.  Should you cancel your order, it may have already been shipped.  If this happens, you will be responsible for all shipping charges.  I will refund your account, minus such shipping charges, once I receive your item back.

Canceled Furniture Ordered:  Furniture items are custom made to order.  Cancellation of your order may not be possible.  Should you cancel, it will be at the discretion of the supplier whether your cancellation will be honored.  Should supplier deny your cancellation the buyer is responsible for full price of the item and shipping fee's.

Refunds or Replacements

Returns:  Primitive items, because of their nature, often show intentional visible imperfections.  This will be part of the natural rustic beauty I offer.  The items can have scratches, distressing, dents, cracks, stains, faded colors, knots in the wood and rust on some of the tin ware.  The furniture items may have slight variances in hinges, knobs, and handles due to availability of these items.

Should you not be satisfied with your item, you must contact me within forty eight (48) hours of receipt.  Contact me by phone 814 687 3880 or info@plainjanestuff.com I will work with you for a return or replacement.  You must have the correct address to ship the item back before you can return the item.  Buyer will be responsible for all shipping fees and restock fees on returned items. I suggest you insure your package when shipping your item.

Qualification for Non-defective Merchandise: 
1.  Return packing and packaging quality must equal that of the original shipping.
2.  Sample and special request items are not returnable.
3.  Merchandise must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions as described above will be returned to buyer.  Buyer is responsible for all shipping charges plus a 15% restocking fee on non-defective merchandise.  Some items cannot be returned due to the nature of the product.

Damaged Merchandise:  I make a supreme effort to see that your order is shipped correctly and reaches you safely.  If the merchandise is damaged, make sure you save the original box and packaging the item was shipped in. 

"YOU WILL NEED THE INFORMATION ON THE SHIPPING LABEL." 

NOTE:  First:  You need to report it to the carrier immediately and follow their instructions.  Established procedures by USPS, UPS, FedEx or Common Carrier must be complied with or they may deny your claim.  Second:  You must contact me to set up refund or replacement procedures.  I will need all information given to you by the carrier.  All this must be done within TWENTY FOUR (24) HOURS OF RECEIPT of your damaged order.  Your claim will be processed on the first business day following your call to me.  There will be no restocking fees on damaged items.

Please contact me if you have any questions/concerns on any of the above.
info@plainjanestuff.com
Phone (814) 687-3880

NO REFUND/REPLACEMENT WILL BE GIVEN SHOULD YOU CHOOSE NOT TO CONTACT ME

*****NO EXCEPTIONS*****